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Cancellations and payments

Updated 12 November 2026

The same rule applies to both sides: cancel early and it costs nothing, cancel late and you pay half.

If you booked a session

  • More than 24 hours before: cancel and get everything back.
  • Less than 24 hours before: you get half back. The coach keeps half their share for the slot they held.
  • You don't join within 15 minutes of the start: the coach is paid in full.
  • Any credit you used comes back the same way as your card payment.

If you're the coach

  • More than 24 hours before: cancel and the buyer gets a full refund. Nothing is taken from you.
  • Less than 24 hours before, or you don't join within 15 minutes: the buyer gets a full refund plus credit worth half your share, which comes out of your next payout. It also counts as a strike.
  • Two strikes in 90 days hides your page for two weeks. Three removes it.

Who joined, and when

Everyone joins through the session page, which records the time each person arrives. That decides no-shows, so nobody has to argue about it. If the call breaks in the first 15 minutes, report it and we'll sort it out.

How payment works

  • You pay the coach's listed price when you book. There are no extra fees for buyers.
  • Coaches set their own price per interview, from $30 an hour. We keep 15% of it.
  • We hold the money and pay the coach 48 hours after the session, through Stripe. If something went wrong, report it from your sessions page before then and the payout waits until we've looked.
  • Refunds go back to your card. They can take 5 to 10 days to appear.

Keep it on Ask Hour

Book and pay here. It's what protects you: refunds, no-show rules and reviews only from real sessions. Contact details are removed from notes sent before a session. Coaches who take bookings off the site are removed.